Privacy Policy

Effective Date: 01/12/2024

At Justpoint Inc., your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect the personal and health-related information you provide when using our service to process claims related to medical conditions. By granting us access to your data, you consent to the practices described in this document.

Information We Collect

We may collect the following types of information:

1. Personal Information: Name, contact information, and other identifiers necessary to verify your identity and communicate with you.
2. Health Information: Medical records, claims data, and other health-related information necessary for evaluating and processing your case.
3. Usage Data: Information about how you interact with our platform, including browser type, pages visited, and device identifiers.

How We Use Your Information

We use your information to:

• Request and analyze medical records and claims data with your consent.
• Evaluate and process your claim.
• Build supporting evidence to strengthen your case.
• Improve our services and ensure compliance with legal requirements.

Data Retention & Account Deletion

At your request, we can remove your data, and this will happen within 30 days, except where we are required by law to keep certain records. Per your request, we will permanently delete your personal data within this timeframe.

How We Protect Your Information

We implement industry-standard security measures to safeguard your information, including encryption, secure access protocols, and regular audits. Your data is accessible only to authorized personnel who are directly involved in processing your claim.

Security Breach Notification

In the event of a data breach affecting your personal information, we will notify you via email within 72 hours, explaining what happened, what data was affected, and what steps we are taking to address it.

Data Storage Location

We store your data on secure servers hosted by Google Cloud in the United States.

Third-Party Requirements

All third-party vendors who access user data are contractually required to maintain the same level of security and privacy protections as we do, including encryption and access controls.

De-identified Data Protection

Justpoint does not re-identify de-identified data.

Sharing Your Information

We do not sell your personal or health-related information. We may share your data:

• With your explicit consent.
• With third parties involved in processing your claim, such as medical experts or legal teams.
• As required by law or to comply with legal obligations.

Your Rights

You have the right to:

• Access and review the information we hold about you.
• Withdraw your consent to data collection at any time.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data, subject to legal or operational constraints.

Contact Us

If you have questions or concerns about our Privacy Policy, please contact us at medical-data@justpoint.com